Frequently Asked Questions
At South Tabor Family Physicians LLP, we understand that healthcare can come with many uncertainties. That’s why we’ve compiled this list of the most frequently asked questions to help you understand our services better. From insurance inquiries to scheduling appointments, get all the details you need in one place.
South Tabor accepts many insurance plans and will bill both primary and secondary insurance plans as a courtesy for our patients. Some insurance plans have restrictions or a specific provider panel that patients must access. Please check with your insurance carrier for specific eligibility, benefits, provider panel and/or referral requirements as they apply to you.
The doctors are active staff at Adventist Medical Center and have courtesy privileges at Providence Portland. The doctors have admitting privileges at both facilities. Please note that where you are admitted may be directed by your insurance network for hospitals.
To make an appointment, please contact our receptionists during business hours at 503.261.7200. If you are an established patient, choose option “3.” You may also contact us via our online patient portal. Call our office for portal sign-up instructions if you are not a current portal user.
Please do not use the portal for emergencies. If you have not yet been seen at our clinic, please have your insurance information ready and press “2.”
If you are unable to keep an appointment, please notify us at least 24 hours in advance. There will be a $75 charge for missed appointments or for not canceling an appointment at least 24 hours in advance, except in the case of emergencies. Contact our receptionists during business hours at 503.261.7200to cancel. Press “3” when asked to do so.
You have multiple options. You may mail in a payment, call our business office line at 503.261.7210 or use our patient portal, by selecting here. The mailing address is listed below. If you have not yet signed up for a patient portal and would like to do so, please call the office at 503.261.7200.
Mailing Address
10803 SE Cherry Blossom Drive
Portland, OR 97126
The best and most secure way to request and receive your medical records is to send a request through your portal account. For records released to a patient this can be done via your portal account, a disk/thumb drive or paper. For other options please call the medical records department.
The medical records department will let you know if they need a release of information form completed. For transfer of care to another provider we will need a release form completed. To obtain the release form you can request the form through your portal account, call the clinic or pick it up at the clinic in person.
If you need assistance requesting medical records from us, feel free to contact our office at 503.261.7200 and choose option 9.
Our business office is open Monday through Friday from 8:30 am to 4:30 pm. Contact them at 503.261.7210 for questions you have regarding South Tabor medical bills you receive. They can be contacted through your patient portal account as well. Your insurance company should, however, be called for any questions regarding your insurance coverage and benefits.
Yes. We ask that you call for an appointment before coming in for any clinic services. Calling for an appointment ensures that there will be someone available to see you when you arrive.
Please contact the receptionists during business hours at 503.261.7200. They will either forward your medical questions to the appropriate person, who will return your call, or the receptionists will schedule an appointment for you. If you are an established patient, press “3”.
If you have not been seen at our clinic, please have your insurance information ready and choose option “2”.” Your patient portal account is also an excellent way to ask questions that are not of an urgent nature.
A South Tabor provider is available by phone after hours for urgent medical needs that cannot wait until our next business day. You can reach the on-call provider by dialing 503.261.7200 and following the prompts. Please do not call them for things like office hours, directions, appointment requests, medication refills, billing questions, or contact information.
Unfortunately, we are unable to give medical advice to a person who is not a patient of ours. They should either contact their provider for medical advice or call our office at 503.261.7200 to become a patient. They will need to press “2” to reach the new patient line. The receptionist will determine whether they can be scheduled for appointment with one of our providers. They will also need their insurance information.
Please allow 10-14 days from the date of the test before you call about your results. To do this, call 503.261.7200. Following the prompts, press “4” and then press “2.”
When you need a refill of your medication, call your pharmacy and give them the prescription number, even if the bottle says “0 refills remaining.” Your pharmacy will contact us with your refill request. If you are due to see the provider, we may either have the pharmacy inform you of the need for an appointment, or we may call to notify you and get you scheduled to see a provider. If your refill does not go through, please speak to a person at your pharmacy because there may be authorized refills under a different perscription number.
If you have already contacted your pharmacy and spoke with a person and still have additional questions, please call the clinic at 503-261-7200 and choose option 4 and then option 1.
If you use a mail-order pharmacy or your prescription needs to be in written form, please call our office at 503-261-7200 and choose option 4 and then option 1 and leave a detailed message with the following information:
- Your name (Please spell it)
- Your date of birth
- Name of medication, its strength, and how often you take it
- Tell us if you need a one month supply or a three month supply
